The small print
Last updated: October 2026
Please read before publishing
This policy is a working draft written from the details we have so far. Before the site goes live, the organiser should confirm the legal name and address of the festival operator, the retention periods, and the payment, ticketing and hosting partners named here — then we will update this page to match.
RetrieverChella is a dog festival run by the RetrieverChella team. This policy explains what personal information we collect when you use this website, why we collect it, how long we keep it and what rights you have.
If you have any questions about this policy, or want to exercise any of your rights, email us at hello@pawsbox.co.uk.
Dog show entries
The name you give your dog, your own name, the categories you enter and the entry references in your basket.
Tickets and merch
Your name and email address, plus order details, so we can issue tickets or deliver your order. Payment details are handled by our payment provider — we never see or store your full card number.
Sponsor and trader enquiries
Your company or business name, contact name, email address, phone number, the package you asked about and your message.
Messages you send us
Anything you choose to tell us when you get in touch.
Technical information
Basic information about the device and browser you use, and which pages you visit, so we can keep the site working and see what people are interested in.
We use your information to run the festival: to register your dog in the show, issue tickets, fulfil merch orders, and reply to sponsor, trader and general enquiries. That is our legitimate interest in organising and running the event you have asked to take part in.
We may also email you about your entry or order where it is necessary to do so — for example if a class time changes or a parcel is delayed.
We only send marketing updates with your permission, and you can ask us to stop at any time.
We do not sell your personal information. We share it only where we need to in order to deliver the festival, with organisations such as our payment provider, our ticket and order fulfilment partners, and our website and hosting providers.
Show entries may be published in the event programme, on the day's boards or in results, using the dog name and owner name you supplied. If you would rather not appear in the programme, tell us when you enter.
We may also disclose information where the law requires it.
We use Lovable's analytics to understand how the site is used. It uses no cookies, stores nothing on your device, doesn't keep your IP address and doesn't identify you. Lovable collects this data for us. Lovable's privacy policy (https://lovable.dev/privacy) explains how it handles it.
It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, and errors. If you accept analytics in the cookie banner, it also measures clicks. Page visits, time on page, page speed and errors are recorded for every visitor, without cookies and without identifying anyone; for visitors in the EU/EEA, the UK, Switzerland and Canada, clicks are recorded only after they accept, and never for visitors whose browser sends Global Privacy Control. Your choice is saved in your browser for up to 12 months.
Detailed data is kept for 90 days and daily summaries for a year.
We keep information only for as long as we need it: for an entry, ticket or order, that usually means until the event and any follow-up questions have finished, and for sponsor and trader enquiries until we have replied and closed the conversation.
Some records may be kept longer where we are required to by law, for example for accounting or safeguarding purposes.
Your information is stored in a database with access controls, so only the people who need it to run the festival can see it, and the site is served over an encrypted connection.
No method of storage is completely secure, but we take reasonable steps to protect what you give us and to make sure only the right people can reach it.
Ticket purchases and enquiries should be made by an adult. Where we collect information about a child, for example a child ticket, it is used only to bring that child to the event and is handled the same way as any other order.
Under UK data protection law you can ask to see the information we hold about you, ask us to correct anything that is wrong, ask us to delete it, ask us to stop using it for marketing, or ask us to limit how we use it.
You can also complain to the Information Commissioner's Office (ico.org.uk) if you think we have handled your information unfairly. To start, just email us at hello@pawsbox.co.uk and we will do our best to sort it out.
We may update this page as the festival develops. The date at the top of the page shows when it was last changed, and we will tell you here if anything important changes.
Email hello@pawsbox.co.uk and we will get back to you within 30 days.
